最後更新 Last updated: 17 October 2026

活蟹貨品 · Live crabs

我哋嘅大閘蟹係新鮮活蟹，收到你嘅訂單後先特別為你新鮮入貨，所以付款後恕不接受取消訂單、退貨或因改變主意而退款。

Our hairy crabs are live, fresh food that we source specially for each order. Because of this, once you've paid we can't cancel your order, accept returns or give refunds for a change of mind.

更改送貨日期 · Changing your delivery date

付款後如需更改送貨日期，請於原定送貨日前一晚 11:59pm 前 WhatsApp 我哋，我哋會幫你改期。過咗呢個時間，我哋已經為你準備好蟹隻，恕不能再更改。

Once you've paid, you can still change your delivery date. Just WhatsApp us by 11:59pm the night before your original delivery date and we'll move it for you. After that, we've already sourced your crabs, so the date can't be changed.

親手交收 · Meeting our driver

大閘蟹係生猛活蟹，所以我哋會親手交俾你，唔會就咁放低。一般喺樓下（或車輛可停泊位置）交收；如已選擇送貨上樓，司機會送到你門口親手交俾你。

Your crabs are live, so we hand them over to you in person rather than just leaving them. Usually that's downstairs, on the ground floor or the nearest point our vehicle can park. If you've chosen upstairs delivery, our driver will bring them up and hand them to you at your door.

司機到達時會先打你嘅主要電話，聯絡唔到再打後備電話。請確保送貨時間內電話暢通，並有人可以同司機見面收蟹。

When our driver arrives, we'll call your main number first, then your backup. Please keep your phone on during your delivery window and make sure someone is free to meet the driver and collect your crabs.

如兩個電話都聯絡唔到，司機唔可以久等。為咗唔浪費啲蟹，我哋可能會將蟹交俾大廈管理處／保安或放喺門口，並 WhatsApp 通知你。由於蟹未能親手交收，可能影響品質，恕不設退款或更換。如完全未能送貨，亦恕不退款。

If we can't reach you on either number, our driver can't wait long. So the crabs don't go to waste, we may leave them with your building's concierge or security, or at your door, and let you know on WhatsApp. As they weren't handed over in person, their quality can suffer, so we can't offer a refund or replacement. We also can't refund an order we couldn't deliver because we couldn't reach you.

收到死蟹 · If a crab arrives dead

雖然好少發生，但萬一真係遇到，真係唔好意思！請於送貨後 2 小時內WhatsApp 我哋，附上：

 
• 訂單編號
 
• 一段蟹嘅短片（大閘蟹凍親會好靜、郁得好少，所以短片比相片更清楚）

確認係死蟹後，我哋會退返嗰隻蟹嘅錢俾你。

It doesn't happen often, but we're sorry if it does! Within 2 hours of delivery, WhatsApp us with:

 
• your order number
 
• a short video of the crab (hairy crabs can be very still when they're cold, so a video shows us more than a photo)

Once we've confirmed the crab has died, we'll refund you for that crab.

重量 · Weights

每隻蟹都唔同，重量為約數（1両 ≈ 37.8克），輕微差異不設退款。

Every crab is different, so weights are approximate (1 tael ≈ 37.8g). Small differences in weight aren't grounds for a refund.

送錯或漏送 · Wrong or missing items

如有送錯或漏送，請於送貨當日 WhatsApp 我哋，我哋會盡快補送或退款。

If something is wrong or missing from your order, WhatsApp us on the day of delivery and we'll put it right or refund you.

退款方式 · How refunds are paid

退款會退回你付款時使用嘅方式。視乎銀行，一般需時 5–10 個工作天到帳。

Refunds go back to the payment method you used. Depending on your bank, they usually arrive within 5–10 working days.

聯絡我們 · Contact us

最快係 WhatsApp 我哋 · The quickest way to reach us is WhatsApp: +852 6856 6554
電郵 Email: hello@queenofcrab.com